Our Policies
Welcome! This page covers the basics of refunds, shipping, privacy, and terms, so your experience with By Jove Creative is smooth, safe, and sparkly. ✨
Refunds & Exchanges
We want you to love what you buy!
-
Faulty or damaged items: Contact us, and we’ll arrange a replacement or refund.
-
Sale items: Sorry, these can’t be refunded.
-
Exchanges: Only for defective or damaged items.
-
Return shipping: Usually on you, unless it’s our mistake.
Tip: Handle returned items carefully!
Shipping
From our studio to your hands—safely and lovingly.
-
Methods: Australia Post or StarTrack/Toll, depending on size.
-
Delivery: 1–7 business days (sometimes a little longer depending on your location).
-
Care: Couriers may add staples/tape; remove carefully. Damage while unpacking cannot be refunded.
-
Tracking: You’ll get a tracking number once your order ships.
Privacy
Your info is safe with us.
-
We collect: Name, email, phone, shipping/payment info, and any info needed for sessions or workshops.
-
We use it: To process orders, confirm bookings, communicate with you, and improve your experience.
-
We share it: Only with trusted partners (Shopify, couriers) or with your consent for therapeutic sessions.
-
Your rights: Access, correct, or ask us to delete your info anytime.
Terms of Service
-
Use our site and services legally and respectfully.
-
We may update services, prices, and terms at any time.
-
We’re not liable for indirect or accidental damages—but we are liable for our mistakes!
-
These terms follow Australian law.
Questions or concerns?
Email us anytime at chantelle@byjovecreative.com or call 0481 205 318.